Terms and Return Policy

We are direct and to the point throughout the entire process of buying, selling, and trading fine timepieces. Use of this website and any transaction with HQ Milton indicates that you accept these terms and conditions, which may be revised at any time. Please read these terms carefully.


Authenticity Pledge

Nothing is more important to us than your trust. We guarantee your timepiece is 100% authentic and as described or you will receive a full refund. All HQ Milton timepieces are backed by our Timepiece Authenticity Pledge.


Ownership Guranteed

HQ Milton owns all of our timepieces. Each and every watch has been thoroughly inspected before we offer it for sale.


Condition

Due to the nature of vintage timepieces, all watches are sold as is. We will accurately describe the current condition and working order of all watches we sell to the best of our ability. HQ Milton makes no mechanical guarantee in terms of movement, accuracy or waterproofing.


Shipping

We guarantee all watches are in our possession and will be express shipped immediately upon your funds clearing our Bank Account. All watches are shipped fully insured. If a package is lost, a refund will be issued once the insurance claim is approved and paid. Buyers are responsible for any taxes, tariffs, customs or duties due in the country of destination.


Inspection Period

You will have a 5-day inspection period for your watch. If you are not satisfied, call for a refund authorization before shipping. Shipping is paid for by the buyer and must be sent via fully insured overnight or priority international delivery. The buyer agrees to assume any risks in shipping. No refund will be made after the 5-day inspection period ends.


Full Refund Policy

We will conduct a thorough inspection of any returned item. Provided the watch is returned in the exact same condition, we will issue a full refund for the timepiece less shipping and insurance costs. The Buyer assumes all risks in returning the item. International Buyers assume additional risk due to restrictions on shipping Rolex watches to the U.S. from foreign countries.


International Buyers

International buyers assume all responsibility for any and all duties, taxes, tariffs or customs due. The buyer takes all responsibility for shipping in the event of a customs issue or return.


California Buyers

California buyers are subject to San Francisco County sales tax. Buyers presenting a Resale License are exempt from County sales tax.


Pricing

HQ Milton reserves the right to make any change to pricing, specifications, and availability of inventory without prior notice. Statements made on this website are the opinion of HQ Milton.


We Respect Your Privacy

No information you provide on the website or to HQ Milton in person or over the phone will ever be sold to a third party. This site does use cookies to track data about visitors, which is not personally identifiable. View our Privacy Policy page to read more.


Copyright

HQ Milton holds copyright to all content on this website.

HQ Milton is not endorsed or associated in any way with Rolex USA, Rolex SA, or any of its subsidiaries.

Rolex Air-King, Rolex Datejust, Rolex Day-Date, Rolex Cosmograph Daytona, Rolex Explorer, Rolex GMT Master, Rolex YachtMaster, Rolex Milgauss, Rolex Submariner and Rolex Sea Dweller are all registered trademarks of the Rolex Corporation (Rolex S.A., Rolex USA).